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YOUR PRIVACY MATTERS

Privacy Policy

Protecting your personal information and ensuring transparent data practices is fundamental to our commitment to your wellness journey.

Last Updated: January 15, 2025

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Introduction Information We Collect Instagram Integration How We Use Your Information Your Rights and Choices

Introduction

Welcome to Lucky Joy Spa ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you:

  • Visit our website at luckyjoy.com
  • Use our booking request and contact forms
  • Subscribe to our newsletter
  • Submit feedback or new client registration forms
  • View our Instagram content displayed on the website

Our Commitment:

Lucky Joy Spa is a premier wellness center located in Nairobi, Kenya. We operate four locations (Gigiri, Karen, Kitisuru, and Tigoni) and are committed to maintaining the highest standards of data protection and privacy.

Information We Collect

Information You Provide Through Forms

We only collect information you voluntarily provide to us through our website forms:

Booking Request Forms

Name, email address, phone number, preferred spa location, appointment date/time, treatment selections, and special requests

Newsletter Subscription

Email address for wellness updates and spa news via Mailchimp

New Client Registration

Name, contact details, date of birth, spa treatment history, skincare preferences, treatment goals, and relevant medical history for treatment safety

Feedback Forms

Name, email, visit date, spa location, and detailed feedback ratings about your experience

Important: All form submissions are sent directly to our spa locations via email. We do not store this information in databases on our website.

Website Analytics (Optional)

With your consent, we collect basic website usage data through Vercel Analytics:

Page Views: Which pages you visit and time spent
Basic Device Information: Browser type, device type, and screen size
Geographic Region: General country/city location (not precise location)
Referral Sources: Which website you came from

This data is completely anonymous and helps us improve our website experience. You can disable analytics through our privacy preferences.

Instagram API Integration & Data Practices

Instagram API Usage: Our website integrates with Instagram's Graph API v22.0 to display our public business posts (@luckyjoyspakenya) to share our latest spa photos and wellness content. This integration is governed by Meta's Platform Terms and Policies and this Privacy Policy.

Data We Access from Instagram

We access only public data from our own Instagram business account through Instagram's API:

Public Posts: Photos, videos, and captions from our Instagram account (@luckyjoyspakenya)
Post Metadata: Publication timestamps, post types (photo/video), and Instagram post URLs
No Personal Data: We do not access any personal information, private content, or user data from Instagram users
Business Content Only: All content displayed is from our official business account and is already publicly accessible on Instagram

How We Use Instagram Data

Website Display: Instagram posts are embedded on our website to showcase our spa locations, treatments, and facilities
Temporary Caching: Content is cached for 1 hour maximum to improve website performance and reduce API calls
Direct Linking: Users can click through to view the original posts on Instagram

How We Use Your Information

Form Data Processing

Information from our website forms is used solely for:

Booking Requests

Forwarded directly to our spa locations to arrange your appointment

Newsletter

Added to our Mailchimp list for spa updates and wellness tips

New Client Forms

Shared with your chosen spa location to prepare for your visit

Feedback

Sent to management and your spa location to improve our services

Data Sharing and Storage

Your Rights and Choices

Privacy Preferences

You have full control over your privacy settings on our website:

Accept All

Enable all features including analytics and Instagram content

Essential Only

Use only basic website functionality with no tracking

Custom Preferences

Choose exactly which features you want to enable

Change Anytime

Update your preferences using the privacy banner or cookie settings

Newsletter and Communications

Unsubscribe: Use the unsubscribe link in any newsletter email
Update Preferences: Contact us to update your communication preferences
No Spam: We only send relevant spa updates and wellness content

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Locations Find our 4 spa locations

Business Information:

Lucky Joy Spa Limited
Nairobi, Kenya
Business Registration: [Registration Number]

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.

Current Version: January 15, 2025
Effective Date: This policy is effective as of the date listed above and governs our privacy practices going forward.